Many organizations seek to become more agile to support continuous change, dynamic adaptations to new market conditions, and an entrepreneurial empowerment of their workforce. HR obviously must have a crucial role in this transformation. But what are key levers the HR function must pull in order to have an impact?
Let's start with a hypothesis: Employee experience is what people will remember and tell others about the job and the organization ten years after they've left . If that’s true, there’s nothing wrong with benefits, perks, comfortable office chairs, etc., but those things probably don’t qualify as key drivers of employee experience.